Refund Policy | Strong8K IPTV UK

Refund Policy

Last updated: 2026

1. General Policy

At Strong8K IPTV (strong8k.org.uk), we are committed to providing high-quality IPTV services. Due to the digital nature of our services and the immediate activation of subscriptions, refunds are generally not provided once the service has been activated and used.

This Refund Policy should be read in conjunction with our Terms of Service.

2. Free Trial

We strongly encourage all users to request a free trial (when available) before purchasing a subscription. The free trial allows you to evaluate channel availability, streaming quality, and device compatibility to ensure the service meets your expectations.

3. Eligibility for a Refund

Refunds may be considered only under the following exceptional circumstances:

Major Service Outage: If the service is completely unavailable for more than 72 consecutive hours due to issues on our side.
Non-Delivery of Service: If payment was completed but access to the service was not provided and our support team could not resolve the issue within 48 hours.
Billing Errors: If you were charged incorrectly due to a technical or system error, such as duplicate charges for the same subscription period.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

Dissatisfaction with channel lineup or available content
Issues caused by slow internet speed, ISP throttling, or unstable connections
Device incompatibility or incorrect setup on the user’s side
Violation of our Terms of Service or Acceptable Use Policy
Failure to cancel a subscription before renewal
Change of mind after the service has been activated
Minor buffering, temporary interruptions, or maintenance periods
Temporary unavailability of specific channels beyond our control

5. How to Request a Refund

To request a refund, you must contact our customer support team within 7 days of the transaction or the issue occurring.

Please include the following information in your request:

Registered email address and username
Date of payment and subscription plan
Clear explanation of the issue
Any supporting screenshots or evidence

All refund requests are reviewed on a case-by-case basis. Our team will respond within 5–7 business days.

6. Processing Refunds

If a refund request is approved, the refund will be processed to the original payment method within 7–14 business days. Processing times may vary depending on your bank or payment provider.

7. Subscription Cancellations

You may cancel your subscription at any time to avoid future charges. Cancellation does not entitle you to a refund for the current or previous billing periods. Access to the service will remain active until the end of the paid subscription period.

8. Changes to This Policy

Strong8K IPTV reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated « Last updated » date.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us using the contact options available on our website at strong8k.org.uk.